Effective Date: 18 February 2026 · Last Updated: 18 February 2026
Digital Builders (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services. We process your personal data in compliance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and other applicable data protection laws.
Digital Builders acts as the data controller for personal data collected directly from users of our platform. For personal data processed on behalf of Community Owners within their communities, Digital Builders acts as a data processor and the Community Owner is the data controller.
Full name, email address, and password (encrypted); profile picture, biographical information, location, and professional details; account preferences and settings.
Course enrolment and completion data; community posts, comments, and interactions; coaching session bookings and notes; event registrations and attendance; gamification data (points, badges, streaks); platform activity logs and timestamps.
Subscription plan and billing history; payment method details (processed and stored securely by Stripe; we do not store raw card data); invoice and transaction records.
IP address and device information; browser type and version; cookies and similar tracking technologies; platform performance and error logs.
We use your data for: contract performance (providing and maintaining your account, processing payments, enabling courses and community features); legitimate interests (improving the platform, sending service communications, detecting fraud, analytics); legal obligations (complying with applicable laws, maintaining financial records); and consent-based processing (marketing communications, non-essential cookies).
We do not sell your personal data. We may share your data with service providers (cloud hosting, Stripe, Zoom) under data processing agreements; Community Owners for community management purposes; law enforcement where required by law; and professional advisers under confidentiality obligations. All third-party processors are contractually bound to process data only as instructed.
Some of our service providers operate outside the European Economic Area (EEA). Where we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, transfers to countries recognised as providing adequate data protection, and other legally recognised transfer mechanisms.
We retain personal data only for as long as necessary: active account data for the duration of your account; billing and financial records for 7 years as required by EU accounting laws; content and community activity for the duration of the community or account; technical logs for up to 12 months. Upon account deletion, we will delete or anonymise your personal data within 90 days, except where retention is required by law.
As an EU/EEA resident, you have the right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object, right to withdraw consent, and the right not to be subject to automated decision-making. To exercise any of these rights, contact our Data Protection Officer at dpo@digitalbuilders.io. We will respond within 30 days.
We use cookies and similar technologies to operate and improve the platform. Essential cookies are required for the platform to function (no consent required). Analytics cookies help us understand usage patterns (consent required). Preference cookies remember your settings and preferences (consent required). You can manage cookie preferences through your browser settings or our cookie consent tool.
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, regular security assessments, and incident response procedures. In the event of a data breach that affects your rights, we will notify you and the relevant supervisory authority as required by GDPR.
Our Service is not directed at children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data without appropriate parental consent, we will delete it promptly.
We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acknowledgement of the updated Policy.
For any privacy-related queries or to exercise your rights, contact our Data Protection Officer at dpo@digitalbuilders.io or General Privacy Enquiries at privacy@digitalbuilders.io. You also have the right to complain to your local data protection authority.